Wednesday, Mumbai (Bombay)
First Company Visit
Had a great breakfast in the morning at the hotel. It was nice to suggest some of the indian delicacies to the group to try out. Rob Nielson had a taste of ambipanna and bitter gourd juice (that was really bitter.) Not sure if he liked it.
Everybody was decked up in their professional attire. The bus ride began with a devotional talk about gratitude by Scott Harris. We all then expressed our gratitude at not having to check out of the hotel in 1 day.
The visit was great. It was amazing to hear from the TCS folks about the strategy and company’s plans for sustained growth and retention. The company has a n amazing 98.6 percent repeat business rate from existing customers. We now have a one hour break before we all gather for our next business visit.